J Your next vacation should be one that you will remember for a long time, not one that you remember because everything was screwed up because you booked it online. Peggy was the only one that answered the customer service phone number and she (he) had an Indian accent.
You thought you were paying a lower price, but with the service fee it was the same as the cruise line.
The Truth is, we all get the same prices from the cruise lines that you will be sailing on. The cruise lines pay us, so we don't charge you. We actually look out for you and make sure you get what you expect, advise you of potential problems, fines, penalties, or lower prices on other dates, or other cruise lines. We look out for you because that is what we do and we do it better than anyone else. If you book direct, you are on your own, and the cruise lines will do everything they can to get as much of your money from you that they can. We see it all the time, clients calling to say they are so sorry for booking directly. Now they must talk to the cruise line and feel like they are being bullied, and are just a number, because they are. All because they thought it would just be easier and they happened to be online anyway.
If you can get your cruise for the same price as online as you can with us, why would you take a chance booking online with a stranger who is looking out for them instead of you. Or if you go with a big corporate travel conglomerate who outsources calls to order takers in another country, well you know where that is going. They may speak English, barely, but they donít have a clue as to what you mean. Why not just make it easy on yourself and book with the Experts, a local company that is looking out for you!
Reasons to use a travel agent:
We book cruises daily and are aware of various traps that the cruise lines use to trap you, causing you to pay additional fees after booking those early saver rates that look really good at first. What they are designed for is to be able to charge you for any changes that you may have to make, or worse yet, to keep your money if you have to cancel for some unforeseen reason.
After you hit the enter key and wonder, did that go through? I hope it did! Did I get a guarantee, or am I in a specific stateroom? I wonder what deck I'm on? Do I need a passport? How much is the Parking at the cruise terminal? What time is my dining each night? Did I get 2 twin beds or a king? I wonder what that category is that I just think I bought? I hope it wasn't a bunk bed cabin! What can I take on board with me?....on and on and on the questions go.
Have you noticed how hard it is to find a phone number to call customer service online? They donít want you to call! They hope you won't. If you manage to get the phone number, what country are you calling? Do they understand what you are asking? Do they even care?
I can't go on the cruise that I just booked because of an emergency, do I lose all of my money? I hope I booked the right fare code. How do I know if I did or not?
If you book a group with the cruise line, you as the group leader will have to use your credit card to pay for others in your group that donít have a credit card, then you will have to be the personal banker of those other group passengers. By booking with us, we handle all the payments from all the passengers. We handle all the details, deliver the invoices, keep track of the payments, and send all the notices to all the group passengers. All you have to do is promote the group, hand out flyers, post your cruise on your Facebook page, or tell the others to just call us. We make it easy for you.
We can set you up in a group for extra benefits:
On board credit
Rebate paid to the group leader in some cases.
Set up group events, like cocktail parties.
Cross reference everyone so you are dining as a group.
The bottom line is that we do this for a living. We have handled thousands of bookings and know how to make sure you get the best of everything for what your hard earned money is buying. Do you think that anyone with a laptop can do your job just as good as you because they have the internet? Really? Think about it! Why would your risk your hard earned vacation for no extra benefit? Not only are you not saving a lot of money, but you could cost yourself time and money by doing it yourself on the internet. To use an analogy; You could cut your own hair to save money. So why don't you? So what kind of fool would cut their own hair if they could get it done by a professional who does it every day, if they could get it done for free? There you have it. Why would you book your own vacation if you can get it done professionally, for free?